The British are known for being happy to wait around in queues without saying a word. We aren't disagreeable people and we often won't speak up unless we are pushed to the very limit of our patience. Apparently people have a lot more patience than I ever realised. You only have to go to your local supermarket on a Saturday afternoon to notice how much people love to hang around in queues. We also don’t speak up if we aren’t being given a fair deal, whether it is online or in store. So why are we so happy to put up with poor service? The answer is we aren’t. We’re just too worried to ‘embarrass’ ourselves in front of other people if we comment or complain. Maybe we’d all feel more comfortable with making our feelings heard if we knew what we were entitled to.
Well that’s what I’m here for; to offer you some valuable advice, and moral support, so that you have the confidence to ‘fight for your rights’ to good service and fair treatment. Whether you were treated unfairly in store, or didn’t receive your online order, I am here to help. With years of experience behind, and in front of, the ‘counter’ I have answers to almost all of your customer service quandaries.
Go on…make a stand!
(Coming soon: Top Tips to getting what you pay for)
