2. Know that you are entitled to good service
3. Stand up for your rights as a consumer
4. Don’t back down. Persistence is key!
5. Be prepared to do some legwork
We often encounter poor or negligent service when dealing with large companies. Most stores have become complacent and assume that we will always spend our hard earned money with them. I always think ‘I spent a long time earning the money in the bank’ and I want to make sure that when I spend it I get the ultimate satisfaction from my purchase. I enjoy shopping whether it is online or in store but the purchase itself isn’t the whole experience. I like getting good service and the personal touch goes a long way.
A lot of your average high street retailers are now ‘cottoning on’ to this notion and many of them are looking for ways to improve the customer experience. You’ll notice in many stores you can leave feedback on the service that you receive. This is our greatest opportunity as customers to get what we pay for. Don’t be afraid to ask for things that you are entitled to and make sure that you take any issues that you have up with the store manager (either service or product issues). If the manager of the store isn’t empowered to assist you there is always an opportunity to contact the company directors. Once you have contacted the people in power you will nearly always get what you were entitled to.
If you don’t ask, you don’t get!
As always, feel free to ask me any of your questions. I’m here to help.
